GetThere Account Director, EMEA (Arlington)

  • Arlington, VT

Employment Type

: Full-Time

Industry

: Miscellaneous



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Sabre Corporation is a leading technology provider to the global travel and tourism industry. Sabres software, data, mobile and distribution solutions are used by hundreds of airlines and thousands of hotel properties to manage critical operations, including passenger and guest reservations, revenue management, flight, network and crew management. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. Sabre posted $3.2 billion in revenue in 2014 and employs approximately 10,000 people globally through its three business units Sabre Travel Network, Sabre Airline Solutions and Sabre Hospitality Solutions. Job Description This position will specifically manage the GetThere Direct customer and Reseller relationship for our GetThere Global Accounts. Develops, interprets and implements positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner while operating with broad latitude for decisions and actions; this position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Responsible for interfacing with customers prior to and/or after sale. This role is recognized as an expert by internal and external peers. Provides account management services and business development opportunities to new clients during campaign planning and implementation. Monitors campaign performance and provides the client with recommendations for optimization. Establishes positive relationship and results in order to solidify renewal opportunities. This position will serve in a variety of roles such as team, advisor or project manager. Success in this position will be dependent on the execution of several key activities: Develop and maintain relationships across the direct and reseller organization to ensure the knowledge of GetThere products and value Ensure customer can articulate the value of the GetThere portfolio Communicate GetThere value proposition and upsell products and services to Reseller and Reseller customers at all levels Develop and maintain relationships across Sabre and with the customers organization Ensure a cadence of engagement across the customers organization including sales, account management, supplier relations and product management Grow and retain customer accounts and ensure that ongoing customer service is provided Provide customer advocacy internally through product development discussions Monitor and improve customer satisfaction for customers to ensure retention and growth Job Requirements ????? Ability to learn quickly and adapt to changing customer and technical environments Demonstrated ability to lead discussions with customer at all levels and drive internal alignment around customer needs Internal and external collaboration Robust technical sales skills with ability to identify needs and present our value to solve those needs Project management skills and a willingness to engage in a hands-on way Developing a strong relationship with other internal teams to ensure alignment, communication and adherence to shared vision of our Strategic customer base Excellent written and verbal communication skills and ability to handle multiple projects simultaneously required. Must be fully knowledgeable about Corporate Booking Tools. Excellent selling, negotiating and customer management skills required. #LI-PS1 We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. We noticed that you are already a member of our Talent Community. Please enter your password to continue. We noticed that you are already a member of our Talent Community. Please enter your password to continue. We noticed you have accounts in our Talent Community\" and Application\" systems. We take security seriously and need to verify your identity to synchronize your accounts. Account Email: Please follow these steps to synchronize your accounts. 1. Reset your password: The \"reset password\" link will open in a new browser window. Return to this page to enter your new password. We noticed you have accounts in our Talent Community\" and Application\" systems. We take security seriously and need to verify your identity to synchronize your accounts. Account Email: Please follow these steps to synchronize your accounts. 1. Reset your password: The \"reset password\" link will open in a new browser window. Return to this page to enter your new password.


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